We’re here when you need us most. We support your business’ IT infrastructure, providing pro-active maintenance an real human support.
We offer IT Support plans for all business sizes and types, tailored for your business.
About the plans
We supply 3 plans, full, hybrid & charity.
Most customers are suited to our full plan, where we provide all of the support and pro-active maintenance, as well as antivirus, to all machines, servers and users.
We take a modern and non-traditional approach to IT Support. We implement IT hygiene routine maintenance in the background and are able to identify issues before they arise, minimising your downtime and keeping things running smoothly – and we always have a human on the phone should you need a helping hand.
Our hybrid plans are perfect for IT Professionals in need of more resource, in-house IT team support and national companies needing a local presense, we tailor our offerings and supply around your needs.
We offer a competitive charity plan for eligible charities and non-profits.
Let’s discuss your needs:
What is it?
Our flagship IT Support & Maintenance service is where we look after all of your businesses’ IT systems. We maintain your equipment using preventative maintenance techniques and provide you with the end-user support you require anytime.
Who is it for?
Our IT Support & Maintenance services are for small, medium and large businesses.
Packages or options
IT Support & Maintenance Services can be taken with or without 24/7 support access.
Our IT Support services can be bundled with Broadband, PAT Testing, Telephony, CCTV Servicing and more.
FAQs
What is the difference between “Full” and “Hybrid”?
“Full” is the name given to the support plan whereby we act as the sole IT Support Provider.
“Hybrid” is useful for larger chain or franchise companies where we collaborate with another IT Support provider, for example, if the other provider is based out of the area at a head office location and A14 IT Services acts as the local support hub. Hybrid Support is not available to businesses without another IT Service Provider.
Does A14 IT Services make my business cyber-secure?
Yes. We install policies, anti-virus software and provide training resources for you business as required by your needs.
My business needs to comply with Cyber Essentials – can A14 IT Services help?
Yes. We work to the Cyber Essentials accreditation as standard. We will help you obtain the pass mark at all times and assist with the annual paperwork.
My bank requires PCI compliance, are A14 IT Services PCI compliant?
Yes. We are trained to ensure PCI compliance is adhered to and met at all times.
How do I know an IT Services Provider is for me?
Most businesses benefit from an IT Services Provider, we provide professional services to all business types and sizes.
If your business uses IT 40% of the time or more, you need to use IT Support Services. Many insurers recommend or even require it.
What is an “MSP”?
MSP means Managed Service Provider. We are an MSP, we take care of the IT for you, so you can focus on running your business.